Support
Something not working? Start here.
Most questions about Synthoramotion are answered by the product itself, so the topics below link straight to the screen that has the answer.
If yours is not here, write to us. A real person reads both addresses.
Where to write
Two addresses, split by what the message is about. Using the right one gets it to the right person sooner.
Product and account support
Your account, credits, billing, a generation that failed, uploads, installing the app, or a report of misuse.
Privacy and legal
Data deletion, access to the personal information we hold, other privacy rights, and formal legal notices.
Both are monitored email inboxes. We do not offer phone support or live chat, and we do not publish a guaranteed response time — we would rather say nothing than promise an interval we have not measured. Including your account email and, where it helps, the generation in question will usually get you a faster answer.
Common questions
Each of these links to the part of Synthoramotion that answers it.
Getting started
New accounts begin with 50 free credits and no card. Pick a tool, bring a photo, a clip or an audio track, and the workspace shows what it will cost before you spend anything.
See what each tool does →Account access
Sign in with the email address you registered, or with Google if that is how you created the account. Your display name and theme live in Settings.
Sign in →Credits and billing
One balance covers every tool. Credits are reserved when a job starts and settled against what it actually used. Unused credits roll over. Your balance, plans and every payment are on the Billing screen.
Open Billing →Failed generations
A job that fails or times out releases its reserved credits back to your balance automatically — you are not charged for work that did not finish. If a balance still looks wrong afterwards, send us the generation from your history.
Open History →Uploads and media requirements
Images up to 10 MB as JPG, PNG or WEBP; video up to 100 MB as MP4, MOV or WEBM. Face-swap video runs to 15 seconds and lip sync to 30. Each workspace states its own limits before you upload.
How a job runs →Installing Synthoramotion
Synthoramotion installs from your browser onto a phone or a computer and opens in its own window. There is no App Store or Play Store listing and nothing to download.
Install Synthoramotion →Generation history
Every generation is recorded against your account with what it cost and what it produced, and finished files are served from our own storage through short-lived links tied to you.
Open History →Privacy and data deletion
You can ask for your account and associated personal information to be deleted. Those requests go to the legal address below rather than to general support, so they reach the person who handles them.
Read the Privacy Policy →Reporting misuse or abuse
If you believe someone has used Synthoramotion with your likeness without your agreement, or has otherwise misused the Service, write to the support address with as much detail as you can give.
Read the Terms of Service →